Refund Policy

At Roof Simplified (operated by CD Developments), we offer a software-as-a-service (SaaS) subscription designed for roofing contractors and professionals. Because our platform provides immediate access to digital tools, estimating capabilities, material defaults, and PDF generation upon subscription or trial activation, subscription fees are generally non-refundable except as expressly outlined in this policy or required by applicable law.

By subscribing to Roof Simplified, you acknowledge and agree to the billing and refund terms described herein.

If you sign up for a free trial or promotional offer, you may cancel at any time before the trial period expires to prevent being charged.

If you do not cancel before the end of the trial period, your payment method on file will be automatically billed for the chosen subscription plan. Once billed following a trial period, standard subscription charges are non-refundable.

Monthly subscriptions are billed in advance on a recurring monthly cycle. You may cancel your subscription at any time through your account billing settings or Stripe Customer Portal.

Upon cancellation, your subscription will remain active and you will retain full access to Pro features until the conclusion of your current billing period.

We do not provide prorated refunds or credits for partially used billing periods, mid-month cancellations, or unused account time.

We consider refund requests on a case-by-case basis under the following limited circumstances:

• Duplicate Billing / Technical Errors: If a technical malfunction or billing error results in duplicate charges or an incorrect billing amount, we will issue a full refund for the erroneous charge upon verification.

• Accidental First-Time Renewal: If you intended to cancel but were charged for a renewal within the last 48 hours and have not used the service during the new billing cycle, you may contact support to request a courtesy review.

• Major Service Outage: If a continuous, verified platform outage prevents core usage for an extended period under our control, you may be eligible for a billing credit or partial refund at our discretion.

Refunds will not be granted in the following circumstances:

• Failure to use the platform or lack of activity during the active subscription period.

• Dissatisfaction with calculations or estimate results where independent verification and parameter adjustments were within the user’s control.

• Account suspension or termination resulting from a violation of our Terms of Service.

• Requests submitted after 7 days from the transaction date.

To submit a refund request, please email our support team at coby@roofsimplified.com with the subject line 'Refund Request'.

Include the email address associated with your Roof Simplified account, the date and amount of the transaction, and the reason for your request.

Our team will review your request and respond within 3–5 business days. If approved, refunds are processed back to the original payment method used through Stripe and typically take 5–10 business days to appear on your statement.

Nothing in this Refund Policy is intended to limit or exclude any statutory rights or consumer protections that cannot be waived under the applicable laws of Canada, the United States, or your jurisdiction of residence.